Frequently Asked Questions (FAQ)

1. What does "water repellent" mean? Is it the same as waterproof?

  • "Water repellent" shoes are ideal for warm spring and summer seasons with light precipitation. These shoes are designed to repel water and withstand occasional exposure to moisture, making them perfect for activities like walking in light rain or navigating through dewy grass. They offer a balance of protection and breathability, allowing your feet to stay comfortable and dry in milder wet conditions without feeling overly warm or sweaty.

    In contrast, "waterproof" shoes are typically constructed with thicker materials and special membranes to create a barrier against water penetration. While they offer superior protection in heavy rain or wet environments, waterproof shoes may sacrifice some comfort and breathability, especially in warm weather. The thicker construction can lead to reduced airflow and potential discomfort, making them less ideal for warm and hot climates or activities that require prolonged wear in non-extreme wet conditions.

    Therefore, for warm spring and summer weather with occasional light precipitation, water repellent shoes provide the perfect combination of protection, comfort, and breathability, allowing you to enjoy outdoor activities without worrying about getting your feet wet.

2. What sizes do you offer?

  • We offer a range of sizes to accommodate different foot shapes and preferences. Our sizes typically range from 36 to 44. Please refer to our size chart for specific measurements.

3. How do I determine my shoe size?

  • We recommend measuring your foot length using a ruler or measuring tape. Then, refer to our size chart provided on each product page to find your corresponding size based on your measurements.

4. Are your shoes true to size?

  • Our shoes are designed to fit true to size based on industry standards. However, fit may vary slightly between different styles and brands. We recommend referring to customer reviews and our size chart for guidance.

6. What materials are your shoes made of?

  • Our shoes are crafted using high-quality materials chosen for their durability, comfort, and style.

7. How should I care for my shoes?

  • To prolong the life of your shoes, we recommend cleaning them regularly with a soft brush or damp cloth. Avoid exposing them to extreme heat or moisture, and store them in a cool, dry place when not in use.

8. Can I return or exchange my shoes if they don't fit?

  • Yes, we offer hassle-free returns and exchanges within [number of days] days of delivery. Shoes must be unworn, in their original packaging, and accompanied by the original receipt or proof of purchase. See our Exchange and Return Policy for more details.

9. Do you ship internationally?

  • Yes, we offer international shipping to many countries worldwide. Shipping costs and delivery times may vary depending on your location.

10. How can I track my order?

  • Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery.

11. How much do your shoes weigh?

  • The weight of our shoes varies depending on the style and size. You can find weight information for each product on the respective product page.

12. How comfortable are your shoes?

  • Comfort is a top priority for us. Our shoes are designed with features such as all-day-on cushioned insoles, supportive arches, and breathable materials to ensure maximum comfort throughout the day. However, comfort levels may vary depending on individual preferences and foot anatomy.

Exchange/Return Policy

Exchanges:

Exchange Eligibility: We understand that sometimes a different size or style may be needed. You may exchange your unworn shoes within [number of days] days of delivery.

  1. Condition: Shoes must be unworn, in their original packaging, and accompanied by the original receipt or proof of purchase.

  2. Exchange Process: To initiate an exchange, please contact our customer support team at fazycanada@gmail.com to request a return authorization. Once approved, you can send the item back to us using a trackable shipping method. Upon receipt and inspection of the returned item, we will process the exchange for the desired size or style, subject to availability.

  3. Shipping: You will be responsible for the cost of shipping the item back to us for exchange. However, we will cover the shipping cost of sending the exchanged item back to you.

Returns:

  1. Return Eligibility: If you are not completely satisfied with your purchase, you may return unworn shoes for a refund within 15 days of delivery.

  2. Condition: Shoes must be unworn, in their original packaging, and accompanied by the original receipt or proof of purchase. Any items returned with signs of wear or damage may be subject to a $50 restocking fee.

  3. Return Process: To initiate a return, please contact our customer support team at fazycanada@gmail.com to request a return authorization. Once approved, you can send the item back to us using a trackable shipping method. Upon receipt and inspection of the returned item, we will issue a refund to the original payment method, excluding any shipping charges.

  4. Refunds: Refunds will be processed within 5-10 business days of receiving the returned item. Please note that it may take additional time for the refund to appear in your account depending on your financial institution.

  5. Non-Refundable Items: Final sale items, personalized or custom-made shoes, and gift cards are not eligible for return or exchange.

Contact Us:

If you have any questions or need assistance with your exchange or return, please don't hesitate to contact our customer support team at fazycanada@gmail.com. We're here to help!

Fazy Footwear